Shipping policy

Shipping Policy

Last Updated: July 2026

At TRIWILL, we are committed to providing reliable, efficient, and transparent shipping services for our customers.

1. Shipping Coverage

TRIWILL currently ships to customers within the continental United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, PO Boxes, or other locations requiring special freight arrangements unless otherwise stated.

If you are unsure whether we ship to your location, please contact us at: support@gotriwill.com

2. Shipping Costs

Shipping costs vary depending on the product category, order value, and delivery destination.

Electric Bikes

Most TRIWILL electric bike orders shipped within our eligible delivery areas qualify for Free Shipping.

Accessories & Parts

  • Orders over $99 USD: Free Shipping
  • Orders under $99 USD: Shipping charges will be calculated at checkout.

Applicable shipping fees will be displayed during checkout before payment is completed.

Shipping charges are generally non-refundable once an order has been shipped.

3. Order Processing & Delivery

Processing Time

Orders are typically processed within 2–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

Delivery typically takes 3–7 business days after shipment, depending on your location and carrier performance.

Delivery estimates are provided for convenience only and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to become active.

4. Shipping Delays & Carrier Limitations

Shipping delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Carrier delays
  • Supply chain disruptions
  • High seasonal shipping volumes
  • Customs inspections (where applicable)
  • Transportation interruptions

TRIWILL is not responsible for carrier-related delays outside our control but will make reasonable efforts to assist customers in tracking shipments.

If your order has not arrived within 14 business days after shipment, please contact us at: support@gotriwill.com

5. Delivery & Risk of Loss

Customers are responsible for providing complete and accurate shipping information during checkout.

Risk of loss and title for purchased products transfer to the customer upon confirmed delivery by the shipping carrier, unless otherwise required by applicable law.

For high-value products, the carrier may require a signature upon delivery.

Please ensure someone is available to receive the shipment if signature confirmation is required.

6. Shipping Damage & Delivery Issues

Please inspect your shipment immediately upon delivery.

Minor cosmetic wear to the outer packaging may occur during transportation and does not necessarily indicate damage to the product.

If your order arrives damaged, incomplete, or incorrect, please contact TRIWILL as soon as possible, preferably within 48 hours of delivery.

Please include clear photos or videos showing:

  • The shipping box
  • The shipping label
  • The product
  • Any visible damage
  • Missing parts or accessories

Our support team will investigate your claim and work toward an appropriate resolution.

7. Refused Deliveries & Return Shipping Charges

Customers are encouraged to accept delivery and contact our support team if any concerns arise.

Refused shipments or undeliverable orders not caused by TRIWILL may incur return shipping, handling, and logistics charges.

Eligible non-defective returns may also be subject to applicable restocking or inspection fees as described in our Return & Refund Policy.

Returns approved due to verified shipping damage, manufacturing defects, or order fulfillment errors are generally exempt from these charges.

8. Optional Shipping Protection

Basic carrier liability coverage may apply depending on the shipping method selected.

Where available, optional shipping protection or shipping insurance may be offered during checkout.

Coverage terms are determined by the applicable carrier or insurance provider.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact:

TRIWILL Customer Support

Email: support@gotriwill.com

Website: https://gotriwill.com